Have Questions? We’ve Got You (and Your Undertones) Covered
Out our most frequently asked questions to learn more about the process, timing, results, and what makes My Color Season different.
FAQs
How does The Glow Guide work?
After you place your order, you’ll get a short survey where you’ll upload a few makeup-free selfies and answer a handful of questions about your features. Then we personally review your info (yep, it’s really Jill!) and create your custom color season palette—delivered digitally in just a few days.
Does this work for all skin tones and types?
Absolutely. The Glow Guide was created with every skin tone and type in mind. Our analysis is based on your undertones, not just your surface skin tone—which means it works across the full spectrum of melanin and ethnicity. We take a thoughtful, personal approach to every submission.
How accurate is this compared to in-person analysis?
We follow the same core principles used in traditional seasonal color theory—but make it more affordable, convenient, and private. Each submission is reviewed by a real person, not an algorithm. Many customers say they prefer our digital process to in-person appointments.
What’s included in my Glow Guide?
Your color season and sub-season; a personalized color palette; styling suggestions for your current wardrobe naturally work for you
How long does it take to get my results?
Once we receive your completed survey, standard orders are delivered in 4–7 days. If you purchased Glow Guide VIP, you’ll receive your results in just 1–3 days.
What if I don’t like my results?
Color is personal! If something feels off, let us know. Sometimes it’s about learning how to work with your season. You can also purchase additional palettes if you're curious about a different season—we won’t make you retake the survey.
Can I buy this as a gift?
Yes, and it’s a great one! When you check out, choose how many Guides you’d like. You’ll receive separate survey links for each person, so everyone gets a personalized experience.
Do I need to take a quiz?
You’ll complete a short survey with photos after purchase, and we’ll take it from there.
Can I place a group order?
Yes! For group orders of up to 10–50, just increase the quantity at checkout—we’ll send separate survey links. If you’re organizing a larger group (like a team, retreat, or event), email us directly at info@theglowguide.co for orders of 50+ so we can set up a custom experience.
How can The Glow Guide help me?
The Glow Guide is here to take the guesswork out of getting dressed, shopping, and showing up as your best self. Knowing your color season helps you:
- Choose clothes and makeup that naturally work for you
- Build a wardrobe that actually works together
- Feel more confident in what you already own
- Save time and money by avoiding pieces that don’t suit you
It’s not about starting from scratch. It’s about making what you have (and what you buy next) work harder for you.
Do you include makeup recommendations?
Yes! Your Glow Guide includes suggestions for the kinds of makeup shades that suit your season best—think blush tones, lip colors, eyeshadow families, and more. We don’t recommend specific products or brands (yet), but we’re working on something exciting.
Do you need something else? Please reach out and we will do our best to help.
The Color Blog
Forget Labor Day: The Right White for Your Color Season (Year-Round)
The "no white after Labor Day" rule is fake. The real rule? Wear the white that flatters your color season. Here's how to find yours.
Learn more
Why Black Might Be Washing You Out (And What to Wear Instead, By Color Season)
You pulled on a black blazer this morning. Looked in the mirror. Something felt off. Your face went a little flat. Maybe the under-eye circles popped harder than usual. Maybe you looked tired before you'd had coffee. You blamed the lighting. You moved on. It probably wasn't the lighting. Black is a wardrobe default for a reason. It's slimming, it's safe, it goes with everything. But the truth almost nobody tells you is that pure black actually belongs to one tiny slice of the color season system. The rest of us have been borrowing it for decades, and a lot of us look slightly worse for the wear. If you've ever felt like you wear black "fine" but never feel powerful in it, this is why. There's almost certainly a better dark in your palette. Real talk: who actually wears true black? True black, the kind you find in a Sharpie or a tuxedo, belongs to the Winters. All three of them. Bright Winter wears black with electric pinks, hot fuchsia, true cobalt. The contrast is the whole point. True Winter is the textbook little-black-dress season. Black plus pure white is your signature. Deep Winter wears black with depth and jewel tones. Burgundy, pine green, plum. A garnet ring on pale skin. If you're a Winter, you have permission to keep your blacks. Just keep them sharp and clean. Stay far away from faded, washed, or warm-looking black, that's a different game entirely. Everyone else? You probably have something better waiting in your palette. Let's walk through it. Not sure which season you are yet? Start with the free 12 Color Seasons overview. It breaks down the whole system in plain English, zero gatekeeping. Send Me the Free Guide For Springs: trade black for warm, glowy darks Spring is warm. Spring is clear. Pure black is neither of those things, and it tends to flatten Spring features in a way that's hard to articulate but easy to feel. Your goal is depth without coolness. Try these instead: Chocolate brown in a warm, milky cocoa rather than a flat espresso. The warmth keeps your skin glowing. Warm navy (sometimes called golden navy, or ink with a hint of teal). Not the icy navy a Winter wears, more of a softened, glow-friendly version. Bronze and burnished neutrals for that "I'm grounded but not stiff" look. Camel paired with a saturated clear color as your dark anchor. Camel pants with a clear coral or kelly green gives you black-blazer energy without the wash-out. A few Spring nuances: Light Spring should lean lighter. Even your dark neutrals should feel airy, like a milk chocolate or a soft warm navy. Heavy charcoal will feel like wearing a costume. True Spring can go a touch deeper. Saddle brown, warm cognac, and rich warm navy are your friends. Bright Spring is the closest a Spring gets to pulling off black, especially when paired with electric color. But you'll still glow more in a deep golden brown or a clear warm navy than in true black. Quick tell: if your dark neutral looks like it was made warm with a tiny drop of caramel, it's probably yours. For Summers: trade black for cool, soft darks Summers are cool and muted. Pure black is cool, yes, but it's also too sharp. It out-contrasts your features instead of supporting them. The result is that "my face disappeared into my shirt" feeling. Your better darks are still cool, just softer: Soft navy is your true LBD. Almost any Summer can wear it, head to toe, and look polished without trying. Charcoal with a blue undertone (not warm gray). The cool tone keeps it in your zone. Cocoa with a slight gray cast. Think dusty espresso, not warm caramel. Deep dove gray or pewter. These read as serious without going harsh. Burgundy in a softened, dusty version (not Deep Autumn ox blood) makes a beautiful dark anchor near your face. A few Summer nuances: Light Summer should keep darks soft and a little chalky. A misted navy or smoky lavender plays the same role a black blazer does, in your actual palette. True Summer has the most range here. Soft navy, rose gray, charcoal-with-blue, and dusty plum all work as anchors. Soft Summer wants hazy darks, almost like a fog has rolled over them. Think smoked plum, gray-blue, or a quiet deep mauve. If it looks even a little crisp, it's not yours. Quick tell: if your dark neutral looks like someone dropped a teaspoon of cream into it before serving, you're probably home. For Autumns: trade black for rich, earthy darks Autumn is the easiest seasonal family to redirect away from black, because your alternative darks are some of the most gorgeous neutrals in fashion. They just don't get the same press. Reach for: Espresso and dark chocolate brown. The richer and warmer, the better. Deep forest green and burnished evergreen. Ox blood and deep warm burgundy. Warm charcoal with a brown or olive undertone (not blue). Dark warm olive as a true anchor color, not just a pop. A few Autumn nuances: Soft Autumn keeps darks dusty and a little washed. Weathered espresso, smoked olive, muted burgundy. Pure deep colors will feel too heavy. True Autumn is the heart of the warm-rich Autumn family. Saddle, rust, burnt orange, deep teal, and golden mustard build out your wardrobe alongside espresso and ox blood. Deep Autumn can go nearly black, just with warmth in it. Blackened forest green, blackened plum, deep espresso. From across a room it reads as black. Up close, it glows. Quick tell: if your dark neutral looks like a forest after the sun has gone down, or like a glass of red wine in low light, you're in your zone. How to spot the wrong black on you You don't need an analyst to confirm this. Try it in good natural light, no makeup, hair pulled back: Hold a true black item under your chin. Watch your face, not the fabric. If you see any of these, black isn't your friend: Your skin looks gray, ashy, or sallow Your eyes look smaller or more tired Your jawline disappears into the fabric Your face looks slightly flat or one-dimensional Now try the same test with chocolate brown, soft navy, or warm cream depending on your guess at season. Watch your face come back online. That's your real LBD. Want to know your exact alternative to black? Black isn't bad. It's just not for everyone. If you've spent years feeling slightly meh in your "go-to" black pieces, you weren't doing anything wrong, you were just wearing somebody else's color. When you know your color season, the right dark neutral becomes obvious. Building a wardrobe gets faster. Shopping gets cheaper. And weirdly, the simpler your closet gets, the better you start to look in it. That's where The Glow Guide comes in. It's a personalized color analysis you can do from your couch. You upload a few makeup-free selfies, fill out a short survey, and I send back your full season, sub-season, and personalized palette. Including the exact dark neutral that lights up your features. Your real LBD, no more guessing in the mirror. Get My Glow Guide Not ready for the full Glow Guide yet? Start with the free 12 Color Seasons overview. It's the foundation everything else builds on, no commitment, no upsell. Send Me the Free Guide
Learn more
Winter Color Season: The Cheat Code Words That Tell You It's Yours
Brands signal winter colors with specific words. Learn the vocabulary and shop almost anywhere on autopilot.
Learn more