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The Glow Guide

The Glow Guide

Have Questions? We’ve Got You (and Your Undertones) Covered

Out our most frequently asked questions to learn more about the process, timing, results, and what makes My Color Season different.

FAQs

How does The Glow Guide work?
After you place your order, you’ll get a short survey where you’ll upload a few makeup-free selfies and answer a handful of questions about your features. Then we personally review your info (yep, it’s really Jill!) and create your custom color season palette—delivered digitally in just a few days.

Does this work for all skin tones and types?
Absolutely. The Glow Guide was created with every skin tone and type in mind. Our analysis is based on your undertones, not just your surface skin tone—which means it works across the full spectrum of melanin and ethnicity. We take a thoughtful, personal approach to every submission.

How accurate is this compared to in-person analysis?
We follow the same core principles used in traditional seasonal color theory—but make it more affordable, convenient, and private. Each submission is reviewed by a real person, not an algorithm. Many customers say they prefer our digital process to in-person appointments.

What’s included in my Glow Guide?
Your color season and sub-season; a personalized color palette; styling suggestions for your current wardrobe naturally work for you

How long does it take to get my results?
Once we receive your completed survey, standard orders are delivered in 4–7 days. If you purchased Glow Guide VIP, you’ll receive your results in just 1–3 days.

What if I don’t like my results?
Color is personal! If something feels off, let us know. Sometimes it’s about learning how to work with your season. You can also purchase additional palettes if you're curious about a different season—we won’t make you retake the survey.

Can I buy this as a gift?
Yes, and it’s a great one! When you check out, choose how many Guides you’d like. You’ll receive separate survey links for each person, so everyone gets a personalized experience.

Do I need to take a quiz?
You’ll complete a short survey with photos after purchase, and we’ll take it from there.

Can I place a group order?
Yes! For group orders of up to 10–50, just increase the quantity at checkout—we’ll send separate survey links. If you’re organizing a larger group (like a team, retreat, or event), email us directly at info@theglowguide.co for orders of 50+ so we can set up a custom experience.

How can The Glow Guide help me?
The Glow Guide is here to take the guesswork out of getting dressed, shopping, and showing up as your best self. Knowing your color season helps you:

  • Choose clothes and makeup that naturally work for you
  • Build a wardrobe that actually works together
  • Feel more confident in what you already own
  • Save time and money by avoiding pieces that don’t suit you

It’s not about starting from scratch. It’s about making what you have (and what you buy next) work harder for you.

Do you include makeup recommendations?
Yes! Your Glow Guide includes suggestions for the kinds of makeup shades that suit your season best—think blush tones, lip colors, eyeshadow families, and more. We don’t recommend specific products or brands (yet), but we’re working on something exciting.

Do you need something else? Please reach out and we will do our best to help.